Additional Questions
Billing, hard water, digging on your property and testing for leaks, answered.
Billing & Payments
QCan I Pay My Bill Using a Third-Party Payment Website?
The only bill pay website our company uses is our online payment portal. You can use this website to pay by credit card, debit card or e-check.
Please be advised that bank bill pay outside of our online payment portal, and third-party bill pay services, are not affiliated with us. We also cannot control when we receive payments from these companies, and this may cause you to accrue penalty charges.
We kindly request that our customers make online payments through our web portal.
QHow Can I Avoid a Shut-Off Because of a Delinquent Bill?
The easiest way to avoid a delinquent bill and disconnection is to pay on time. We have multiple ways to pay, including online payment and the ability to enable auto pay through your online web profile. You can also pay by phone or mail in your payment.
Water Quality
QDo I Have “Hard Water”?
The water pumped from aquifers around Arizona is considered hard water. Hard water is not dangerous and has no negative health effects. It does create limescale and the white residue seen on wet surfaces as they dry.
Calcium and magnesium can be removed with an in-home water softener. This is not required, but some people prefer softer water. If you choose not to install a water softener, fixtures can be cleaned with over-the-counter products to minimize the effects of water hardness.
QWhat Setting Do I Use for My Water Softener?
Arizona is known to be classified as hard water. Refer to your water softener’s user manual for specific instructions on adjusting its settings.
Regular maintenance of your water softener is essential for optimal performance. We strongly advise scheduling an annual service for your water softener. Neglecting regular servicing may result in issues such as low water pressure. If you experience a drop in water pressure, one of the first things to check is your water softener. A well-maintained water softener ensures continuous and efficient water flow throughout your home.
Around Your Property
QWhat Do I Need to Do Before I Dig on My Property?
Before you dig on your property, you should always call 811 to locate underground utilities before doing any type of construction activity. The utility company will “locate” and temporarily mark the lines. Note that the markings will disappear after some time.
QHow Do I Perform a Leak Test?
- Turn off all indoor and outdoor appliances that use water.
- Carefully look at the current meter reading and write the number down. It reads much like a car’s odometer.
- Wait 30 minutes.
- After 30 minutes, go back and take another reading.
- Subtract the first reading from the second reading.
- If the difference is greater than 0, you have a leak.
For more information, please visit our How to Detect a Water Leak page.
No questions match that search. Call us at (928) 925-4837 and we'll be glad to help.
We're Here to Help
Questions about your bill, service or water hauling? Reach our customer service team during office hours.
Open Monday–Friday, 8:00 a.m.–2:00 p.m.
- Office(928) 925-4837
- HoursMon–Fri, 8:00 a.m.–2:00 p.m.
- Mailed PaymentsPO Box 682288, Houston, TX 77268-2347