Additional Questions

Do I Have "Hard Water"

The water pumped from Aquifers around Arizona are considered hard water. Hard water is not dangerous, and has no negative health effects. This does create, limescale and white residue seen on wet surfaces as they dry. Calcium and manganese, can be removed within an in home water softener. This is not required however some people prefer softer water. If you choose not to install a water softener, fixtures can be cleaned with over-the-counter products to minimalize the results of water hardness.

Can I Pay My Bill Using A Third-Party Payment Website?

The only bill pay website our company uses is here. You can use this website to pay via Credit Card/Debit Card or E-check. 

Please be advised that bank bill pay out side of our online payment portal or third party bill pay services are not affiliated with us. We also cannot control when we receive payments from these companies, and this may cause you to accrue penalty charges.

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We kindly request our customers make online payments via our Web portal.  
 

Avoiding Shut Off Because Of Delinquent Bill

The easiest way to avoid a delinquent bill and subsequent disconnection. We have multiple ways to pay, such as online payment and the ability to enable auto pay via your online web profile. An option to pay by phone or mail in payments.

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IVR Number: 1-800-441-4501

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Mailed In Payments:
PO BOX 682347
Houston, TX 77268-2347

What Do I Need To Do Before I Dig On My Property?

Before you dig on your property you should always call 811 to locate underground utilities before doing any type of construction activity. The utility company will "locate" and mark the lines temporarily. Note markings will disappear after some time. For more information, visit Arizona 811.

Performing A Leak Test

1. Turn off all indoor and outdoor appliances that use water.
*Do not turn on any water during the test.

2. You will need to carefully look at the current meter reading. Write this number down, this reading is similar to the way you read a cars odometer. 
3. Wait 30 minutes.
4. After 30 minutes, go back and take another reading. 

5. Subtract the second reading from your first reading. 
6. If the difference is greater then 0 you have a leak. 

For additional information please visit our How To Detect A Water Leak page

What Setting Do I Use For Water Softener?

Arizona is known to be classified as hard water. Refer to your water softener's user manual for specific instructions on adjusting settings accordingly.

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Furthermore, regular maintenance of your water softener is essential for optimal performance. We strongly advise scheduling an annual service for your water softener. Neglecting regular servicing may result in issues such as low water pressure. If you experience a drop in water pressure, one of the first steps to troubleshoot should be to check your water softener. Remember, a well-maintained water softener ensures continuous and efficient water flow throughout your home.